Effective patient-provider encounters are based on mutual understanding. For over 9 years, SpectraCorp has been helping hospitals with interpretation and translation programs. Our services help healthcare organizations bridge the communication gap with their culturally diverse communities, by providing real-time telephone interpreting and translation services that ensure patient satisfaction and administrative ease.

SpectraCorp’s services are designed to protect patient/client information and maintain privacy and confidentiality.

Over the Phone Interpretation

A patient comes into the emergency room needing immediate care. The patient only speaks Hmong (pronounced - mong). How do you help them? Emergency situations occur 24 hours a day. Very few medical facilities are staffed to meet all of the possible language needs of their community 24X7. With an Over-the-Phone interpreting company, the facility has immediate access to communication in over 150 languages with a trained medical interpreter

Over the phone interpreting provides availability at ALL points of contact – appointment scheduling, registration, assessment and clinical encounters, diagnosis and explanation of treatment, billing, and pharmacy as well as others.

Over the phone interpretation contributes to:

Immediate communication in any language
Improved quality patient care
Equal care for all patients

Our customers receive:

One flat rate for all languages, any time
Service 24 hours a day, 7 days a week, 365 days a year
No charges for Third party calls
Single contact number
Trained and tested medical interpreters
Over 150 languages
Easy to follow instruction materials tailored for the facility

Document Translation

Effective communication with LEP patients also includes vital documents and facility signage. Our translation service uses skilled medical translators who translate, edit, proofread and review the final product. Let us help you get your vital documents translated for your diverse patient population.

Vital documents include but are not limited to:

Patient Handbooks
Applications
Consent forms
Conditions of Admission
Eligibility criteria, including loss of benefits or services
Patient bill of rights
Discharge instructions
Waivers

Click here for information on Safe Harbors for Translation of Written Materials.

Language Proficiency Assessment and Training

Our testing and training services help:

Assess the competencies of bilingual staff.
Strengthen the interpreting skills of Interpreter Services Department personnel and assist with setting standards.
Assist in the evaluation of language and interpreting skills for interpreter candidates.

Call or email for more information

Video Remote Interpretation

Are you providing effective communication for your deaf and hard of hearing patients?

The Americans with Disability Act (ADA) applies to public and private health care providers regardless of the size of the office or the number of employees.

The U.S. Department of Justice has developed a model program for hospital compliance with the ADA as it concerns deaf individuals. Included in the program are the requirements that hospitals provide:

The availability of sign language interpretation services, both on-demand with video interpreting services and on-call with live interpreters.
Aids and services such as text telephones (TTY/TDD) availability, similar to voice phone availability for hearing individuals.

SpectraCorp offers cost-effective solutions by NexTalk which meets the communication requirements for the deaf and hard-of-hearing including:

Easy-to-Use On-Demand Video Sign Language Interpreting,
- Highest Quality Video Available
- Professional, Easy-to-use Interface
- Hosted Solution – no expensive new hardware, or extensive internal IT support.
TTY/TDD Telecommunications everywhere you need it, and
- No Phone lines required, just existing Network connectivity
- Works with existing infrastructure
Auxiliary aids and services required by the ADA and the US Department of Justice.